Our delivery partners are considered an essential service, which allows us to still operate. All their personnel are taking social distancing precautions and following each State's rules when delivering your giftboxes. All our packages have an ATL (Authority to Leave) which means all boxes will be left in a safe place at the front door and you will be notified once the box has been delivered. Kindly note that given the current situation, there are significant delays in delivering your boxes interstate, so please order early to avoid disappointment.
We deliver Australia-wide and are so excited that we can now offer this service. All your boxes are packed and shipped from Perth, Western Australia. To confirm, we also deliver to commercial buildings, hospitals and apartment blocks however please ensure all these places accept deliveries to the address information you have provided at checkout. For apartment addresses where no-one is home and the courier is unable to access the front door, the parcel may be left at the front of the apartment building in a safe place so please ensure contact and address details are correct.
Delivery within Perth metro can be organised within 48 hours where available, however delivery to other States can take 7 - 10 business days. Please note that once your order is picked up by our couriers, it is out of our hands and we expect them to deliver within the timeframe they have advised us. We do not take any responsibility for delayed or lost packages. In the unlikely event of lost and missing packages, please liaise directly with the couriers using your tracking number provided.
Delivery fees will be calculated at checkout.
To correct any address details, please email quirkeecircusandco@gmail.com immediately to rectify. Please note that once your order has been dispatched an additional charge for redirection may apply. For any other errors you would like to discuss please also email the address above or contact us via direct message on instagram.
All our giftboxes come in a gorgeous matte white magnetic lid box. They are filled with vanilla shredded paper to keep all your treats safe and in place. For orders not being delivered locally, we fit your giftbox perfectly in a custom made cardboard box and secure it with fragile tape to protect it throughout delivery. Once it is in our couriers hands, there may be some product movement within the box. At Quirkee Circus and Co. we make every effort to ensure that you get what we have advertised on our website, however sometimes it is hard to keep up with all our stock in this adventure and we do run out. If this happens, we will replace any out of stock products with either a different flavour or scent of the same product or a different product of the same value. Please contact us directly if you want to ensure that the pre-made box you order has all the exact products shown in it.
Yes we do! But I didn't realise creating a website is actually more difficult than it looks. So for now, if none of the pre-made boxes are what you are looking for, please complete the form in the "Custom For You" section and I will be in touch so we can create something together. This is my favourite part so don't be shy!
1000% yes. We love doing corporate gifting because it is so fun creating the boxes for your customers and staff. Send us an email to quirkeecircusandco@gmail.com or fill out the form on our home page and we will be in touch within 48 hours to start chatting.
All our sales our final. We believe whole heartedly in our products and the giftboxes we curate that we are sure you will be happy with them. We don't offer any refunds or returns, however if there is a product that is damaged, please email us with some photos to quirkeecircusandco@gmail.com and we will be happy to help you out.
All our boxes come with a card selection of your choice which you will be able to choose at checkout. We handwrite all your messages on the back of the card so be sure to keep it to 100 words. And if you haven't already heard, all products are sourced from Australian small businesses which is something we are so proud of. With your love, we hope to continue to support small businesses for years to come.